Meter readings

Learn how to read your water meter.

Find out how to check for water leaks.

From 1 July 2022, residential households that regularly use much more water than the average will pay an excess water use targeted rate(external link).

Where multiple households are served by a single water meter, we won’t invoice them until separate meters can be installed, unless there is a special agreement in place specifying which household/ratepayer is responsible for payment.

Commercial and industrial users may be subject to additional water charges if their water volume used exceeds their allowance. When a commercial or industrial property is sold, a final reading of the water meter must be made. Complete the online form to arrange a reading.

Reading frequencies

  • Residential - quarterly
  • Commercial - quarterly

How to check your water meter

Water meters are usually located in a box in the ground on or near your front boundary. They are normally in a straight line between the road and your outside hose tap. The meter boxes come in many different shapes and sizes, both metal and plastic.

Reading your water meter

You can check the amount of water being used by reading your meter a couple of times.

Most water meters record water flow in litres. (Note: 1 cubic metre = 1000 litres)

This particular water meter would read 36,721,539.8L.

There are some areas that still have old water meters that record in imperial gallons (note: 1 gallon = 4.545 litres).