Meter readings

Most residential users are not charged for excess usage unless the use of water at the premises is significantly in excess of an ordinary residential use.  The Council may, at any time, reclassify the supply of water to the premises as a commercial supply and charge the commercial supply rate.

Residential properties do not require a final water meter reading.

Commercial and industrial users may be subject to additional water charges if their water volume used exceeds their allowance. When a commercial or industrial property is sold, a final reading of the water meter must be made. Complete the online form to arrange a reading.

Reading frequencies

  • Residential - every two years
  • Commercial - once a year
  • High consumers - once every quarter (high consumers are commercial and industrial properties whose water usage generates a large excess water account regularly).

How to check your water meter

Picture showing the difference between plastic and metal meter boxes

Water meters are usually located in a box in the ground on or near your front boundary. They are normally in a straight line between the road and your outside hose tap. The meter boxes come in many different shapes and sizes, both metal and plastic.

Reading your water meter

You can check the amount of water being used by reading your meter a couple of times.

Picture of a water meter which uses litresLitre meters

Most water meters record water flow in litres.
(Note: 1 cubic metre = 1000 litres)
This particular water meter would read 36,721,539.8L.

Picture of a water meter which uses gallons

Gallon meters

There are some areas which still have old water meters that record in imperial gallons. (Note: 1 gallon = 4.545 litres)


Find out how to check for water leaks.