You could get a rates reduction as part of the Government's rate rebate scheme, which provides rates assistance to low income earners.

In 2017/18, the government may pay up to $620 of your rates under the Rebate scheme, depending on a combination of your income, the amount of rates you are charged, and the number of dependents you have. 

Your income is based on the most recent tax year (i.e. ending 31 March). It includes your spouse's income but does not include the following:

  • disability allowance
  • cash grants/capital payments
  • war widow’s or war disablement benefits
  • medal or honour payments
  • grants for funeral expenses
  • prizes and winnings
  • family support.

Rating years run from 1 July to the following 30 June each year.  You can apply for a rebate at any time during the rating year, but your rebate cannot be back-dated to previous years.

If you have already been getting a rebate, you will need to re-apply each year.  We will send you an application form with your first instalment rates invoice (in July / August).

Download and complete a rates rebate application form [PDF 257KB]


Rate rebate eligibility

To qualify for a rates rebate:

  • you must be living in the property as at the start of the rating year (1 July), and 
  • your name must be on the rates bill.

Eligibility is based on a calculation, and you may be eligible for some amount even if your income is too high to qualify for a full Rebate. The Application Form has a table showing what level of rebate is available for a range of incomes and rates charges.

To find out if you may qualify, you can visit one of our service desks(external link) , telephone our Call Centre on 0800 800 169, or use the online calculator(external link) at the Department of Internal Affairs website.


Apply for a rates rebate

Booking for an appointment is no longer required, please take your completed application to our of our service desks(external link)
Note: Lunch times are usually busy you may experience a delay at this time of day.

You will need to bring:

  • A completed application form [PDF, 258 KB]. You can also pick up an application form at one of our Council service centres(external link) or libraries, or phone us on (03) 941 8999 or 0800 800 169 and we will post a form to you. Get an authorised person to sign the form (see details on the application form).
  • A copy of your current rates account.
  • Relevant information including total income for the tax year 1 April 2016 to 30 March 2017.

An incomplete form may not be accepted, please complete it in full.