Rates are our biggest source of income. Ratepayers receive an invoice for rates, payable in quarterly or monthly instalments.
It’s quick, easy and secure.
Once registered, your next rates invoice will be delivered by email, not by post. Rates invoices dated after October 2019 will also be available online once you have registered.
You'll need a copy of your latest rates invoice to get started.
You can find your reference and document numbers on the front page of your invoice.
If you have questions or problems registering, please contact us or visit one of our service centres.
The money we earn from rates, helps us maintain the city and provide services. It funds our infrastructure - roads, footpaths and pipes for water supply and wastewater disposal, and amenities such as parks, libraries and recreation centres.
Rates amount to about half of our total funding each financial year. Other funding comes from government grants (particularly for roads and cycleways), fees and charges, dividends from Council-owned companies and borrowing. Learn more.
Rates are a property tax, so are paid irrespective of how much the ratepayer uses our services. However, some rates (particularly those for water and sewerage) are charged only to properties within our serviced areas. If your property is outside these areas, you will not be charged these rates. Find out how rates are calculated.
We set rates on 1 July each year and these apply until the end of the following June. We set your rates for the whole year, so any changes to your property (such as demolition or new building) won’t affect your rates until the following 1 July.
The first instalment invoice will include an assessment, showing the full amount payable over the whole year.
We assess rates for every property in the city each year.
We offer a range of payment options. If you want to pay your rates all at once, you can. Just ignore the first instalment invoice and pay the full amount due for the year when you receive the second invoice. There will be no late payment penalty for missing the due date for the first invoice.
When a payment due date falls on a public holiday or weekend, the next working day becomes the due date.
Rates are a tax and must be paid as invoiced by the stated due date. Unpaid amounts incur late payment charges.
Apply online(external link), call us on 03 941 8999 or 0800 800 169 to get a form sent to you, or pick one up at one of our service centres.
You can pay online by making a single payment or setting up a recurring automatic payment.
If you use automatic payments, you will need to adjust the payment in July for the new rating year.
Online using VISA or Mastercard. A surcharge applies.
Call in at any of our service centres.
Please note that we can no longer accept payments by cheque.
You may be able to apply for a rates rebate, postponement or remission. Find out more.