Information on your wheelie bins, including reporting lost, stolen or missing bins and changing bin sizes.
Bin Good booklets:
Download the Christchurch bins app to get reminders for when to take out the bins each week as well as a handy lookup tool to find out what goes in each bin.
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(external link)There are many reasons your bins may not have been emptied on collection day, such as:
If your bin was not collected, a sticker or tag should be stuck to it explaining the reasons why we are unable to collect your bin.
If there was no sticker or you think your bin was missed:
It's helpful if you can list the serial number of your bin when reporting it.
It's helpful if you can list the serial number of your bin when reporting it.
Please note: We are currently experiencing delays with wheelie bin requests. All bin repairs will recommence from 11 Jan 2021.
The repair will take place on your next collection day (within 2 weeks), please leave bin kerbside from 6am to 6pm.
Your bin will be replaced on the next collection day.
If there are any replacements costs, your bins will be replaced on the next collection day after payment has been received.
| Replacement cost (inc GST) | Bin size |
| $109.00 | 80 litre bin |
| $120.00 | 140 litre bin |
| $132.00 | 240 litre bin |
If you select a large green bin, or two large yellow bins, you will be charged the additional annual service fee by Waste Management.
You can select a:
If you want to swap the size of your existing bins, you can choose to:
Please note:
If you need more capacity than the standard set of bins you can apply for:
These annual fees include GST and are subject to change upon yearly renewal.
We do not provide a larger or additional red rubbish bin. This is in line with Council policy encouraging people to reduce waste to landfill.
You will need to pay the annual fee before the bin is delivered. The billing year will begin when the bin is delivered to your property.
You will be asked if you want to renew this service one month before your contract (billing year) expires. If you do not wish to continue this service, please contact Waste Management on 0800 222 431 within 2 weeks of receiving account to cancel the service.
Leave the wheelie bins behind at the property you are leaving.
There is a cost to replace missing or stolen bins, there is also a cost to change the size of the bins allocated to the property. When moving house it is up to you to contact your real estate agent or the previous owners to determine who will pay the invoice. It is recommended that you include this as part of your sales and purchase agreement when purchasing.
Wheelie bins are registered to the property, not to the owner. The property you are moving to will have bins. If any bins at your new house are missing, please contact the previous owner or landlord to try to locate them. If you can't find the bins, or if the house is newly built, please contact the Council to request new bins.
If your property is being demolished, please contact the Council to let us know the demolition date. The bins will be picked up and stored at no additional cost.
Once the property is rebuilt, contact the Council and the bins will be returned to the property.
A $34.50 charge will apply for any replacement bins that were unable to be recovered or accounted for.
Tips to help you use and look after your wheelie bins.
Bin lids need to be shut flat to ensure collection. items placed next to or on top of bins will not be collected. The truck can't lift a bin if it's overfull, or empty a bin that's overloaded.
Make sure the bins are not too heavy and place it on the footpath or grass verge to make it easy for the trucks. Place them so the truck can reach them - at least half metre clearance.
Have bins out by 6am on collection day and remember to bring them in after they're collected, by 11pm.
Decorating wheelie bins is not encouraged. However, if you want to make your bin easily identifiable and do not cover the Christchurch City Council logo or bin serial number, your collection will not be impacted.
Contact the Council if the address label has fallen off your wheelie bin. You will need to provide the serial number of your wheelie bin to get a replacement address label.
Your bin's serial number is printed in white on the side of your bin.
Knowing the serial number is helpful for our contractor to ensure we identify the correct bin.
The purpose of the wheelie bin stocktake is to make sure properties are not receiving additional services above their entitlement, as this is unfair to other ratepayers.
The stocktake is near completion and all your bins should be tagged. A small yellow reflective sticker on the side of your bin indicates if the bin has been tagged.
If your bin does not have a sticker this short video will help you check if the bin still requires tagging.
Let us know if your bin was not tagged or you have extra bins to remove. Untagged bins will not be emptied.
You will need to provide the serial number from the side of your bin when reporting it.
Important: This form is not for reporting a missed bin collection.
