My Rates allows you to receive your rates notices by email.
Effective from 8 October 2019.
2.1 Registration for Rates Service: In order to use the Rates Service you are required to register and establish a Rates Service Account through our website (Rates Service Account). If your registration for a Rates Service Account is completed successfully, you will receive an email verification link through which you must confirm registration and enter the details of each rating unit for which receipt of electronic rates notices by email is required.
2.2 Rates Service Account Requirements: In order to register and establish a Rates Service Account, you will need:
2.3 Jointly Owned Rating Units: Where the ratepayer for a rating unit is more than one person, any person establishing a Rates Service Account, or with an existing Rates Services Account, may only record that rating unit against that Rates Service Account with the authorisation of all relevant persons. You are responsible for ensuring that you have such authorisation.
2.4 Duplicate Notices: A rating unit may be linked to more than one Rates Service Account, in which case copies of the electronic rates notices will be sent to the email address of all Rates Service Accounts that have the rating unit recorded.
2.5 Cessation of Paper Notices: Once a rating unit has been linked to one or more Rates Service Accounts, then for so long as that rating unit continues to be linked to at least one Rates Service Account, paper notices will no longer be issued for that rating unit. This will still be the case where the rating unit ceases to be linked to the rating unit owner’s Rates Service Account. For example, if the rating unit continues to be linked to a property manager’s Rates Service Account, electronic rates notices will still be sent even if the rating unit owner removes the rating unit from the rating unit owner’s Rates Service Account.
3.1 Warranties and Authorisation: You warrant:
3.2 Your Responsibilities: You agree to:
4.1 Liability Exclusions: Subject to clause 4.4, to the fullest extent permitted by law, we will not be liable for any errors and omissions, nor for
arising out of, or in connection with the use of, the Rates Service.
4.2 Limitation of Liability: If notwithstanding the above, we are found to be liable to you for any damage or loss which arises as a result of your use of the Rates Service, our liability (whether in contract, tort or otherwise) will not exceed $50.00.
5.1 Suspension of Operation: We may withdraw or suspend the operation of the Rates Service, if we have reasonable grounds for doing so, including for security, legal or business reasons. We will use reasonable endeavours to give you notice of this before we do so.
Last updated on 8 October 2019.
2.1 We collect personal information about you, or from you, in connection with the Rates Service in the following ways:
3.1 We collect the personal information:
3.2 We automatically log some information which is, or may be, personal information when you use the Rates Service, including:
3.3 If we do not receive from you, or on your behalf, the information we request from you from time to time, the services and information you are able to access through the Rates Service may be limited and we may not be able to provide you with all of the services, information or products that you request from us.
4.1 We may use personal information that we collect about you or that you provide to us in the following ways:
4.2 We may disclose personal information:
5.1 Personal information may be stored by us or by our service providers on our behalf. We have entered into appropriate arrangements requiring our hosting provider to keep the hosted information secure and confidential. We have done everything reasonably within our power to prevent unauthorised use or disclosure of that information.
5.2 We have implemented reasonable measures designed to keep personal information safe and secure, and protected against loss, another misuse, and unauthorised access, use, modification, or disclosure.
6.2 A cookie is a small data file that the website sends to your device, which may be stored for later retrieval by the website. Some cookies we use last only for the duration of your website session and expire when you close your browser. Other cookies are used to remember you when you return to use the Rates Service and will last for longer.
6.3 If cookies are rejected, the Rates Service may still be used, but the ability to use some of its features or functionality may be limited.
6.5 We may use non-personalised statistics about the use of the Rates Service to monitor site traffic, to analyse trends, to gather demographic information about our user base as a whole, to improve the Rates Service and to improve user experience. These anonymised and/or amalgamated statistics do not comprise of personal information.
7.1 We may be contacted at https://www.ccc.govt.nz/contact-us, or phone us on 03 941 8999:
7.2 If we are requested to correct personal information we hold in connection with the Rates Service and we do not agree to the request, it may be requested that we take reasonable steps to attach to the information a statement of the correction sought but not made.