About this site

This website is owned and operated by the Christchurch City Council.

We're changing

We're making it easier for people to connect with us. To start with, we've made some changes to the website to make it easier to get the information you want.

What's changing

  • We're getting rid of the jargon and using everyday language that's easy to understand and relate to.
  • We're using colours that reflect our environment.

There's still more to come

As we make changes we need your feedback to help us improve.

Accessibility

Christchurch City Council strives to make its website as accessible as possible to people of all abilities.

Accessibility and usability

The website is designed to meet New Zealand Government web accessibility and usability standards:

We will continually develop our website to deliver on our commitment to improve accessibility and usability for our users.

Text size

The text size for this site can be changed using your browser:

  • Chrome: Select the page menu at the top right, then 'Zoom', then 'Larger' or 'Smaller'.  Alternatively select CTRL + /- 
  • Internet Explorer: Select the 'View' menu, then 'Text size'
  • FireFox: Select the 'View' menu, then 'Zoom' or 'Zoom text only'
  • Safari: Select the 'View' menu, then 'Make text bigger' or 'Make text smaller'
  • Opera: Select the 'View' menu, then 'Zoom'

Browser and document support

We aim to be browser and operating system neutral. This site has been designed and tested to work on the latest versions of all the major browsers (Internet Explorer 11, Google Chrome 63, Firefox 58 and Safari 11). If you're using an older browser we strongly recommend that you upgrade it as soon as possible.

Upgrading your browser will improve the appearance of websites, significantly reduce the chances of your computer becoming infected with malware and protect your personal information.

Upgrade links:

Portable Document Format (PDF) documents

This site includes links to PDF documents. To read a PDF document you need to have the Adobe Acrobat reader installed.

Download a Portable Document Format (PDF)(external link) reader from Adobe website.

If you have any difficulty displaying a PDF document, please contact us for a paper copy.

Word documents

This site includes links to Word documents. If you have any difficulty opening or displaying a Word document, please contact us for a paper copy.

Short URLs

We use short URLs to help you find information on our site. These may appear on documents or in advertising to make it easier to get to specific pages on the site.  

Developer and open data centre

If you're here for open data, we provide access to our data through our developer and open data portal centre. Spatial data can be searched, displayed as maps, copied or downloaded.

Request API access

Available API and data portals

Before you request access to an API you must read the terms and conditions

Open Data Spatial Partner  Integration
open data api icon spacial data icon patrner api icon  partner api icon
 Property API(external link)    

Apollo Geospatial Portal(external link)

Not yet available

Not yet available

If you have any suggestions or feedback get in touch with us

Media enquiries and news

News

We want to keep you updated with what is happening at the Council and within our community. 

We do this through:

Media enquiries

Media Manager
03 941 8949 or 027 241 0244
mediaenquiries@ccc.govt.nz


Terms of use

By accessing and browsing this website, our social media channels and/or subsidiary websites, you accept, without limitation or qualification, the terms outlined below. 

Copyright

Unless otherwise indicated, the Christchurch City Council holds the copyright and other proprietary rights on all material on this website and on subsidiary websites. This material can be used for personal and non-commercial purposes free of charge without the permission of the Christchurch City Council, provided that the source and copyright status of the material is acknowledged, the material is reproduced accurately and it is not used in a derogatory or misleading way.

Trademarks and logos

The Christchurch City Council does not authorise the use of trademarks and logos on this website, and on subsidiary websites, without prior written permission. These are the registered or unregistered trade marks of Christchurch City Council or others. You must not copy or use our trademarks (including the Council logo), except if you first obtain our written permission.

Third party copyright

Some material on this website is sourced from third parties. Permission cannot be granted by the Christchurch City Council to reproduce any copyright material available on this website that is owned by a third party.

Disclaimer

The preparation and provision of the information on this website has been made in good faith from a number of sources that are believed to be reliable. All due care has been taken to ensure that the information is accurate and up to date.

The Christchurch City Council shall not be liable for any errors and omissions, nor for any direct or indirect, incidental, special or consequential loss or damage arising out of or in connection with the use of this website, or the information contained on it, or from using the transaction processing services on them.

The Council does not guarantee or represent that the content and/or facilities (including, but not limited to, transaction processing services) available or accessible via this website and subsidiary websites will always be accurate, complete or current; free of errors, defects, viruses or other harmful components; or that access to this website and subsidiary websites will be uninterrupted.

Links and references to other websites are provided as a convenience only.  The Council has not reviewed and does not endorse or assume responsibility for material posted or services or products offered on any other website. If you wish to provide a link to our site from your website, you must do so in such a way that it is clear to users that the pages are part of the Christchurch City Council website. You must not represent any page on this website in a subframe. You must not do anything which alters our website or interferes with how it works.

Revisions

This website, including these terms, is changed and updated from time to time. Some of the online services made available by the Council may be subject to additional terms and conditions.  By accessing and using any online or other interactive service, users are deemed to have accepted the terms and conditions applicable to that service.

Maps

Data is supplied under Creative Commons 4.0 BY license(external link) and is under copyright of Christchurch City Council.  

While we do our best to ensure information is correct and regularly updated, errors in the data and its completeness may occur.

Online services and payments terms

Christchurch City Council enables customers to process certain types of online transactions through this website.


Online Services

Online services are provided through a secure website using SSL (secure socket layer) encryption. All such Online Services shall be subject to these Terms and Conditions for Online Services, and the Terms of Use of the Christchurch City Council website.

The Christchurch City Council Online Services is available for your personal and/or internal business purposes; provided that you do not remove any proprietary rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.

You agree to allow the Christchurch City Council to collect information about you (including information about transactions processed by you) from time to time through this website. Any such information collected will be treated in accordance with the Christchurch City Council Privacy Statement.


Online payment terms

Online payment terms for transactions completed online through the Council's website.

Certain transactions can be done online through the Council's website. All such transactions are subject to these terms and conditions as well as the Council's Website Terms of Use. The Council may vary these terms and conditions from time to time without notification and it is your responsibility to ensure that you are familiar with them.

Please read these online payment terms carefully.

1. Use of online transactions
The Council makes online transactions available for your personal and/or internal business purposes. You may use information provided to you through your online transactions solely for your personal and/ or internal business purposes, provided that you do not remove any propriety rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.

2. Information and privacy
You hereby authorise the Council to receive and collect information about you (including information about your online transactions) from time to time through the Christchurch City Council website. Any such information collected shall be treated in accordance with the Christchurch City Council privacy policy. Christchurch City Council may only disclose information about you (including your identity) to a third party if the Christchurch City Council is requested to do so in the course of a criminal or the legal investigation, or if the Christchurch City Council determines that disclosure is necessary in connection with any complaint regarding your use of the site. For further information on your privacy rights please view the Christchurch City Council's Privacy Statement.

3. Accounts
Certain online transactions offered by the Council may require a login ID and password for verification of your identity to access the online transactions. You agree that all information provided to the Council by you in relation to your account shall be current, complete and accurate. Your use of a Council account is subject to these terms and conditions as well as the Council Website Terms of Use. You agree to comply with all such terms and conditions in respect of your use of online transactions.

4. Password security
If you are required to select a password, the Council recommends the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver's licence, licence plate or passport.

Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters. You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity. You should change your password immediately if you believe that your login ID and password have been used without authorisation and advise the Council of this. The Council shall not have any liability for your failure to comply with these obligations.

5. Security
Transactions Processing Services are provided through a secure website. However, you acknowledge and agree that internet transmissions are never entirely secure or private, and that any message or information you send to or through the Council website and while using online transactions (including credit card information) may be read or intercepted by others, even where a website is stated as being secure. The Council shall have no liability for the interception or 'hacking' of any data through the Council website or any other website by unauthorised third parties.

6. Your warranties 
In using any Council online transactions you represent and warrant that:

  • You are over 18 and have legal capacity to contract in New Zealand.
  • You have the appropriate authority to validly accept the Online Payment Terms and are able to and will meet your obligations in relation to these Terms.
  • If you are using a credit card to process a transaction, you represent and warrant that the credit card is issued in your name and that you shall pay to the issuer all charges incurred while using online transactions.

7. Accuracy of transaction information
Before completing an online transaction with the Council, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction, credit card/account information and other details are correct. You should print the transaction confirmation for future reference and your files. The Council shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of any online transactions, or for loss of data or information caused by factors outside of the Council’s control. This includes the information supplied as part of the application.

8. Limitation of liability
Except as expressly prohibited by law, in no event will the Council be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where the Council has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, the Council is found to be liable to you for any damage or loss which arises as a result of your use of the website, Christchurch City Council’s liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $100.00, whichever is the lesser. Some jurisdictions do not permit the exclusion of implied warranties, and if you are in one of those jurisdictions these exclusions may not apply to you.

9. Indemnity
You agree to indemnify the Council for any loss, cost or expense suffered or incurred by the Council as a result of

  • Your breach of your obligations under the Online Payment Terms.
  • Intentional misuse of the Services.
  • Your negligent acts or omissions.
  • Any claim brought against the Council by a third party in relation to your use of the Services.

10. Right to suspend, alter or cancel service 
The Council shall be entitled at any time without prior notice or any liability to you, to cancel or suspend any or all online services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.

11. Specific additional service terms and conditions for online transactions
You acknowledge that certain online transactions made available or offered by the Council from time to time may be subject to specific additional terms and conditions, and you agree to review and comply with any such additional terms and conditions. Access and use of any online services shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.

12. Jurisdiction 
These terms and conditions and the online services they cover are governed by New Zealand law. The New Zealand Courts have exclusive jurisdiction over any matter in connection with the online services and these terms and conditions.

13. Support hours 
The Council provides customer support for online services between the hours of 8.00am to 5.00pm ( Monday to Friday). All queries outside these hours will be logged and attended to during office hours.

14. Refunds policy 
Refunds, if any, will be at the entire discretion of the Council and will be subject to any specific additional terms and conditions in respect of the Online Transaction. It may be stated in the specific additional terms and conditions that no refund will be available. A request for a Refund must be made in writing. Any refunds made will be for the invoice amount and will not include any transaction service fee charged by BNZ.

15. Christchurch City Council website terms of use
These Online Payment terms form part of the Christchurch City Council Website Terms of use, which apply to general Council website usage. By agreeing to comply with the Online Payment Terms you also agree to comply with the Council Website Terms of Use. If there is a conflict between the Council Website Terms of Use and these Terms, the Online Payment Terms shall prevail.

Privacy

The information in this privacy statement applies to personal and other information collected on www.ccc.govt.nz.

Personal information

You can browse the website without providing any personal information. The website does not automatically collect any personal information about you.

Site use information

However, when you visit this website we automatically log some non-personal information, namely:

  • the IP addresses from which you accessed the site;
  • <