Give your feedback on a proposed bus stop upgrade that affects you
Have your say
Before you begin, you will need the bus stop numbers for the bus stops being upgraded. This can be found on the letter you received or on the white pole at the bus stop.
We’re making it way easier to catch the bus. Bus stop upgrades make catching the bus easier and more comfortable. Before we make any changes, we would like your feedback.
Changes to stops within the inner central business district (CBD) will be considered by the Central City Parking Restrictions Subcommittee. Changes to all other bus stops will be considered by the local Community Board.
Environment Canterbury(external link) is responsible for operating the Metro bus service(external link) including bus timetables, routes and fares. Feedback relating to the operation of buses should be sent to Environment Canterbury.
Below are some of the options we might consider when upgrading a bus stop.
Bus stop lines need to meet standards and help a bus to pull up close and parallel to the kerb which improves passenger access. They also help to deter cars from parking across a bus stop.
The following process is followed to update line marking.
- The owner and occupier of affected houses receive a plan showing the proposed line marking changes. They are asked if they would like to provide feedback (make a submission).
- Staff present a report to the local community board. The report provides background information about the bus stop, consultation results and staff recommendations.
- All submitters have an opportunity to speak at the community board meeting.
- The community board make a decision.
If supported, the bus stop is upgraded.
We propose shelters at bus stops that have 20 or more people catching the bus each day.
We can install a shelter for bus users on the footpath of any road, but it must not block someone's access to their property.
The following process is followed to install shelters.
- The owner and occupier of affected houses receive a plan showing the proposed line marking changes. They are asked if they would like to provide feedback (make a submission).
If no objections are received
- Staff present a report to the local community board. The report provides background information about the bus stop, consultation results and staff recommendations.
- The community board make a decision.
- If supported, the bus stop is upgraded.
If objections are received
- Staff present a report to the Bus Shelter Hearing Panel made up of councillors and community board members.
- All submitters have an opportunity to speak at the Bus Shelter Hearing Panel.
- The panel make a recommendation to the local community board or council committee.
- The local community board or council committee make a decision.
If supported, the bus stop is upgraded.
We install seats at bus stops that have at least five people catching the bus each day.
Tactile pavers provide visual cues that assist people who are blind or have low vision when boarding the bus. We install tactile pavers at bus stops that have at least five people catching the bus each day, or when the stop is on a busy street.
We install bins at bus stops close to shops, or when requested.
We install bus locators (real-time information screens) at our most well-used bus stops or bus stops in strategic locations.
These items require no formal approval process. However, staff will consider feedback before deciding whether to install them.