These terms and conditions apply to any session booked at the Southern Centre.

Please ensure you have fully read and understood the following terms and conditions. These are your responsibilities as the hirer when booking a Southern Centre session.

By making your booking, you agree to these terms and conditions.

Booking

  • Payment for each participant is required on arrival at Pioneer Recreation and Sport Centre, either:
    • at Customer Experience, or
    • by scanning a MultiVisit pass either at Customer Experience or in the Southern Centre.
  • The Hirer must only use that part of the facility identified in the Booking and must adhere to the confirmed Hire Period.  Should the Hirer use other parts of the facility, for example, swimming before or after their session, additional costs will be involved.
  • All fees quoted at the time of making the Booking are GST inclusive.
  • Hirers must be aged 16 years or older. The minimum age to use the Southern Centre is 6 months.
  • Please ensure you arrive 5 minutes prior to the start of your session.
  • We ask that a support person or parent attend the session with the participant. Note, there is no charge for accompanying adults or caregivers.
  • All hirers must adhere to the general rules of entry(external link) for Christchurch City Council Recreation and Sports Centres. 

Changes to booking

  • If the Hirer wishes to change their booking, this can be done via text, email or phone call.

Health and safety

The Hirer will comply at all times with Council's health and safety policies and procedures for the Facility as advised to the Hirer from time to time and the requirements of the Health and Safety at Work Act 2015, and any subsequent amendments.  

Cancellation of booking by hirer

  • If the Customer cancels the Booking, the following cancellation provisions apply:
    • For casual users, where cancellation occurs within 24 hours of the commencement of the Hire Period, the full Hire Fee will be payable to Council.
    • For regular hirers, no cancellation fee will apply.
  • In all cases, where possible, the Sensory Facilitators appreciate advance warning of cancellation. This allows opportunity for space to be otherwise utilised.

Closure of facility/Cancellation of booking by Council

  • From time to time, Council may have to close (unplanned closure) or choose to close (planned closure) the whole or part(s) of the Facility for repairs, general maintenance and refurbishment, civil defence or health and safety emergencies. Emergency management situations (where the Facility is required for response or recovery purposes), and maintenance requirements will take precedence over all other activity, including the Booking, in accordance with the Council's venue hire booking policy.
  • If the Booking is cancelled by the Council due to an unplanned closure, planned closure or preferential booking, the Council will give the Hirer a full refund for any fees the Customer may have paid in relation to the Booking.

Definitions

In these terms and conditions, unless the context otherwise requires:

  • 'Booking' means the Hirer's booking for use of the specified recreation and sport facility owned and operated by Council.
  • 'Council' means the Christchurch City Council, being the legal owner and operator of the Facility.
  • 'Sensory Facilitators' means those Council staff members who work in the Southern Centre.

All other capitalised terms have the meaning given to them in the details of the Booking, which are to be read in conjunction with these terms and conditions.