On 2 April 2020 the Council agreed to a package of measures to help alleviate financial stress faced by many businesses and households in our city as a result of the COVID-19 pandemic.
The package includes offering a rates payment extension of up to six months for eligible ratepayers who are experiencing financial hardship because of the pandemic, and a three month rent holiday for some of the Council's commercial tenants.
You can read more on Newsline or find out more about eligibility and how to apply for a rates payment extension.
Unite Against Covid-19, visit covid19.govt.nz
If the due date falls on a non-business day, the payment will be made on the evening of the next business day.
When you join the Rates Easypay system you will receive a letter confirming your bank account details, commencement date and frequency of your payments. Your rates instalment notice will inform you of the amounts and due dates for the payment of rates.
On payment days, the money you owe will be automatically paid out of your bank account. All transactions will show up on your regular bank account statement. The Council will amend the amounts debited from your account each year without further action on your part. You will be notified of all changes in advance.
Once set up on direct debit this can be altered by contacting us.
When changing bank accounts, a new direct debit form needs to be completed, signed and sent to us for action. We need this form no later than four working days before the payment is due.
If the only detail being changed is the suffix, you may email your new account details to us without completing a new form.
Cancel recurring payments from your bank account.
Edit the payment schedule for an existing direct debit.
Add a property to an existing direct debit rates agreement.
Remove a property from a direct debit and add a new property.