COVID-19 rates update

On 2 April 2020 the Council agreed to a package of measures to help alleviate financial stress faced by many businesses and households in our city as a result of the COVID-19 pandemic.

The package includes offering a rates payment extension of up to six months for eligible ratepayers who are experiencing financial hardship because of the pandemic, and a three month rent holiday for some of the Council's commercial tenants.

You can read more on Newsline or find out more about eligibility and how to apply for a rates payment extension.

Unite Against Covid-19, visit

Rates payment extension

Extend the due date for the next rates instalment by up to six months.

Pay rates annually or by instalment

Rates are assessed annually on each property, payable in four instalments.

Pay online by credit card or debit card

Pay your rates by Visa, MasterCard or debit card.

Pay by phone banking

Pay your rates over the phone.

Pay by cash, cheque or Eftpos

You can pay your rates in person at Council Service Centres.

Direct debit

Use the Rates Easypay direct debit payment option to ensure you pay your rates by the payment due date.

Automatic payments and internet banking

With internet banking and automatic payments you can choose the amount and frequency of rates payments.

Overdue rates

It is your responsibility that the full amount of your rates are paid as they fall due. If your rates are overdue, check through your options on this page.

Rates refund request

Request a refund for any rates owed to the property owner.

Transfer rates funds

Use this form to transfer rates funds from one rates account to another.