Christchurch City Council enables customers to process certain types of online transactions through this website.
The Christchurch City Council Online Services is available for your personal and/or internal business purposes; provided that you do not remove any proprietary rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.
You agree to allow the Christchurch City Council to collect information about you (including information about transactions processed by you) from time to time through this website. Any such information collected will be treated in accordance with the Christchurch City Council Privacy Statement.
Online payment terms for transactions completed online through the Council's website.
All credit/debit card payments are processed, managed and completed by a secured and trusted third-party vendor, Windcave (formerly Payment Express).
Windcave is compliant with PCI DSS (Payment Card Industry Data Security Standards) and subject to the Privacy Act 2020, and evidence of compliance is available on their website(external link).
Christchurch City Council only receives transaction data that enables payment to be made to your account. If your payment is not successfully processed due to credit/debit card or other issues, your payment liability to us will remain outstanding.
Further information can be found in the Council’s Privacy Statement. (external link)
The Council may vary these terms and conditions from time to time without notification and it is your responsibility to ensure that you are familiar with them.
Please read these online payment terms carefully.
The Council makes online transactions available for your personal and/or internal business purposes. You may use information provided to you through your online transactions solely for your personal and/ or internal business purposes, provided that you do not remove any propriety rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.
If you are required to select a password, the Council recommends the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver's licence, licence plate or passport.
Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters. You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity. You should change your password immediately if you believe that your login ID and password have been used without authorisation and advise the Council of this. The Council shall not have any liability for your failure to comply with these obligations.
Transactions Processing Services are provided through a secure website. However, you acknowledge and agree that internet transmissions are never entirely secure or private, and that any message or information you send to or through the Council website and while using online transactions (including credit card information) may be read or intercepted by others, even where a website is stated as being secure. The Council shall have no liability for the interception or 'hacking' of any data through the Council website or any other website by unauthorised third parties.
In using any Council online transactions you represent and warrant that:
Before completing an online transaction with the Council, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction, credit card/account information and other details are correct. You should print the transaction confirmation for future reference and your files. The Council shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of any online transactions, or for loss of data or information caused by factors outside of the Council’s control. This includes the information supplied as part of the application.
Except as expressly prohibited by law, in no event will the Council be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where the Council has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, the Council is found to be liable to you for any damage or loss which arises as a result of your use of the website, Christchurch City Council’s liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $100.00, whichever is the lesser. Some jurisdictions do not permit the exclusion of implied warranties, and if you are in one of those jurisdictions these exclusions may not apply to you.
You agree to indemnify the Council for any loss, cost or expense suffered or incurred by the Council as a result of:
The Council shall be entitled at any time without prior notice or any liability to you, to cancel or suspend any or all online services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.
You acknowledge that certain online transactions made available or offered by the Council from time to time may be subject to specific additional terms and conditions, and you agree to review and comply with any such additional terms and conditions. Access and use of any online services shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.
These terms and conditions and the online services they cover are governed by New Zealand law. The New Zealand Courts have exclusive jurisdiction over any matter in connection with the online services and these terms and conditions.
The Council provides customer support for online services between the hours of 8.00am to 5.00pm ( Monday to Friday). All queries outside these hours will be logged and attended to during office hours.
Refunds, if any, will be at the entire discretion of the Council and will be subject to any specific additional terms and conditions in respect of the Online Transaction. It may be stated in the specific additional terms and conditions that no refund will be available. A request for a Refund must be made in writing. Any refunds made will be for the invoice amount and will not include any transaction service fee charged by BNZ.