Earthquake-related advice and support.

New Zealand Claims Resolution Service (NZCRS)

Dealing with the aftermath of a natural disaster can be stressful for homeowners and it’s important they have access to the independent support they need. The NZCRS is a free service that provides homeowners with independent advice, case management where appropriate, and access to legal and technical services after a natural disaster.

Homeowners who are impacted by any natural disasters should talk to their insurer in the first instance. If they have concerns about their claim or are unsure about the process, they can contact NZCRS on 0508 624 327 or via the NZCRS website(external link).

Canterbury Support Line

Connects callers to free and confidential services. The support line can help with questions, give information, and connect callers with free counselling services or organisations that can offer practical support, information or advice.

The support line is open seven days a week, from 9am to 11pm on 0800 777 846.

Insurance and Financial Services Ombudsman Scheme (IFSO)

The Insurance and Financial Services Ombudsman Scheme resolves complaints about insurance and financial services. If you have an issue with insurance, loans or credit, superannuation, a financial adviser, investments or other financial services the IFSO Scheme may be able to help resolve it. The service is free and independent.

Call 0800 888 202 or visit link)


The Ombudsman helps the community in its dealings with government agencies. They handle complaints against government agencies and undertake investigations and inspections.
It is independent and impartial.

Visit the Ombudsman website(external link) to find out how they can help with your complaint about a state sector agency, and what you need to do before coming to the Ombudsman.

Red Cross Transportation Service

A community transport service for those who need help with transport to medical appointments or community engagement activities. The Outreach team can also point people in the right direction for further assistance and provide a listening ear.

Call 0800 468 873 or visit link)