Process improvements front of mind for new general manager Consenting and Compliance. Leonie Rae is under no illusions about the challenges of her new role of GM Consenting and Compliance.
With oversight for building consents (including inspections and code compliance certificates), resource consents and compliance (food and alcohol licensing, animal management, noise and other compliance), Leonie has a broad portfolio.
“One of our success stories has been developing the Partnership Approvals service, where case managers provide a joined-up facilitation service for projects that may touch on different parts of Council. This might be around water or waste, traffic management, licensing, as well as general consents. I am keen to extend the philosophy behind Partnership Approvals so we are working with people so they do what is required and are supported as they work through their projects or issues.
“The challenge for the Council, and industry, is to identify what’s not working well and make the appropriate process improvements to provide clarity for customers and reassurance for the public that their city is safe.”
Since joining Christchurch City Council in 2006, Leonie has had a variety of roles, including Senior Business Analyst, Business Analyst Team Leader, and Service Delivery and Deployment Manager in the Information Management and Communication Unit.
In January 2014, Leonie was appointed Commercial Consents Unit Manager then in January 2016 she was appointed Head of Building Consenting within the Consenting and Compliance Group.
Council Chief Executive Dr Karleen Edwards says Leonie was a standout among the large number of applicants from New Zealand and overseas.
“Throughout her time at the Council, Leonie has shown inspirational leadership, integrity, energy and has keenly applied these qualities to Christchurch’s rebuild. In 2012, Leonie was awarded the Association of Local Government Information Management (ALGIM) Excellence in Leadership Award.”