The need to communicate Council direction and decisions in a way that is well received by residents, and that they can understand is at the core of all council business. Ensuring residents are both aware of, and understand this information is an important part of local decision making.
- In 2016, 51% of respondents were satisfied with opportunities to access information about Council decisions, an increasing proportion since 2012.
- The proportion of residents who were dissatisfied increased slightly from the previous year, with 20% of respondents indicating they were dissatisfied in 2016.
- The CERA Wellbeing Survey indicates that the satisfaction with CCC communications about Earthquake recovery decisions has decreased by 4% in the last year.
Satisfaction with Information Communication
Source: CCC, General Satisfaction Survey
Communication of Earthquake Recovery Decisions
Source: CERA Wellbeing Survey