Every year we ask residents how satisfied they are with a range of Council services. Here’s a snapshot of results from this year’s General Service Satisfaction Survey and the series of Point of Contact satisfaction surveys.
What people say we do well – 2024/2025 results
100% satisfied
Provide interactive, hands-on learning experiences for young residents focused on sustainability and civil defence awareness.
What you think
100% are satisfied with our education programmes.
What you say
“The tutors, interactive programme. The kids were engaged & had a lot of fun. Thanks for an exceptional morning.”
Community outcomes
100% satisfied
Provide administrative support to people using our cemetery services.
What you think
100% of people are satisfied with our cemetery administrative services.
What you say
“The staff are all amazing to deal with and nothing is ever an issue when we have to call them.”
Community outcomes
99% satisfied
Showcase our garden city and attract residents and visitors.
What you think
99% are satisfied with the Botanic Gardens and Mona Vale.
What you say
“Everything – flowers, kids’ playground, walking.”
Community outcomes
98% satisfied
Provide and maintain Hagley Park for the recreation and enjoyment of residents and visitors.
What you think
98% of people are satisfied with Hagley Park.
What you say
“Large park with lots of open space and access to nature.”
Community outcomes
96% satisfied
Inspire discovery, connect people and enrich communities through our public libraries.
What you think
96% of library users are satisfied with our services.
What you say
“Book range, customer service, good hours.”
Community outcomes
95% satisfied
Council provides event organisers with friendly, respectful and timely support.
What you think
95% are satisfied with the events support provided by the Council.
What you say
“[The Events team was] awesome and really helpful and also wanted to see us deliver a successful event. We had some challenges with the power on the day and the Parks team were down in a flash to [help] sort it out”
Community outcomes
94% satisfied
Provide efficient and quality support for people using sport and recreation facilities.
What you think
94% of sport and recreation facility users are satisfied with the staff support.
What you say
“As a school we need health and safety to be the highest priority and the Council generally help us with matters efficiently and quickly.”
Community outcomes
91% satisfied
Deliver a high level of customer satisfaction with the range and quality of facilities.
What you think
91% of sport and recreation facility users are satisfied with the facilities.
What you say
“Convenient, great for kids.”
Community outcomes
89% satisfied
Provide and maintain a network of nature-based parks of regional or ecological significance.
What you think
89% are satisfied with the range of opportunities and nature experiences of our regional parks.
What you say
“Places to walk, be with nature. Exercise safely, healthy ways to interact with friends + family, accessible for all and good parking, love the nature being planted and a visual reminder of how things used to be in this area in the past, plenty of green spaces are vital for good mental health.”
Community outcomes
87% satisfied
Provide and maintain the city's cemetery grounds.
What you think
87% are satisfied with the maintenance of council cemeteries.
What you say
“Always nice and tidy.”
Community outcomes
87% satisfied
Provide quality case management services through informative, prompt and efficient responses.
What you think
87% of people are satisfied with our case management services.
What you say
“People are great and help get through red tape [...]”
Community outcomes
87% satisfied
Provide and maintain a network of facilities such as community centres and halls.
What you think
87% of people are satisfied with the community facilities the Council offers.
What you say
“Very reasonable cost for non-profit organisations. Flexible booking system. The facility we use suits our needs perfectly.”
Community outcomes
Walk-in 99% satisfied
Phone 86% satisfied
Email 72% satisfied
Provide respectful, prompt and efficient responses to address needs and resolve issues.
What you think
Overall, people are largely satisfied with our customer service.
What you say
“Staff very friendly and respectful. Made request quick and easy.”
Community outcomes:
84% satisfied
Supply clean drinking water to protect the health of our community.
What you think
84% are satisfied with the reliability of the water supply.
What you say
“Turn the taps [and] I get clean water!”
Community outcomes
Residual waste 86% satisfied
Recycling 84% satisfied
Organic waste 83% satisfied
Collect and dispose of much of Christchurch's waste and encourage recycling.
What you think
Overall, 84% of people are satisfied with kerbside collections.
What you say
“Bin collection has been very good and consistent, with great communication [on] any changes.”
Community outcomes(external link)
84% satisfied
Provide safe and well-maintained bus interchange and public transport hubs.
What you think
84% are satisfied with the appearance, condition and safety.
What you say
“Sheltered from weather, electronic displays, food options.”
Community outcomes
77% satisfied
Provide and maintain a network of recreation facilities across the city's parks.
What you think
77% are satisfied with the overall availability of recreation facilities within the city's parks.
What you say
“The Council delivers good playgrounds for families with kids, nice places with picnic tables, great atmosphere.”
Community outcomes
What has improved the most - 2024/2025 results
36% satisfied
Public's satisfaction with influence on Council decision-making.
What you think
36% agree they have some or a large influence on Council decision-making. This is a 10% increase from the previous year.
What you say
“Accessible Councillors. Ability to present to the Council.”
Community Outcomes
95% satisfied
Council provides events with friendly, respectful and timely support.
What you think
95% are satisfied with the events support provided by the Council. This is a 9% increase from the previous year.
What you say
“They are solutions-focused – rather than saying no they will always see what they can do to help make things happen.”
Community Outcomes
35% satisfied
The Mayor and councillors provide quality leadership.
What you think
35% are satisfied. This is an 8% increase from the previous year.
What you say
“Generally, I have found council governance at Metropolitan level incredibly professionally helpful and proactive.”
Community outcomes
29% satisfied
Support active democracy by ensuring people and groups have information and opportunities for involvement in Council decision-making.
What you think
29% are satisfied. This is an 8% increase from the previous year.
What you say
“Pretty transparent. Follows legal requirements. Best interests of city at heart.”
Community outcomes
37% satisfied
There are adequate opportunities to have a say in Council decision-making.
What you think
37% are satisfied. This is an 8% increase from the previous year.
What you say
“Personally, I appreciate the Council having a public forum at which people may speak on any subject that is material to them, and the Council (and the Mayor) will consider the issues raised and have the option to take appropriate action as it/they deem necessary.”
Community outcomes
40% satisfied
Residents have a good understanding of the Council decision-making process.
What you think
40% are satisfied. This is a 6% increase from the previous year.
What you say
“Clear efficient material. I like the new use of things like social pinpoint.”
Community outcomes
33% satisfied
Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
What you think
33% are satisfied. This is a 6% increase from the previous year.
What you say
“The streets are well maintained. I rarely see any issues when I go for a walk or travel by car.”
Community outcomes
78% satisfied
External communications are timely, accurate, relevant and clear.
What you think
78% are satisfied. This is a 5% increase from the previous year.
What you say
“Clear and honest communication with residents.”
Community outcomes
100% satisfied
Provide administrative support to people using our cemetery services.
What you think
100% are satisfied. This is a 5% increase from the previous year.
What you say
“Extremely efficient both at administration and Cemetery staff in attendance.”
Community outcomes
56% satisfied
Manage flood capacity within the city's rivers and their tributaries.
What you think
56% are satisfied. This is a 5% increase from the previous year.
What you say
“Planting and maintaining most waterways.”
Community outcomes
Where you think we could improve – 2024/2025 results
52% satisfied
Supply clean drinking water to protect the health of our community.
What you think
52% are satisfied with the quality of water supply.
What you say
“The amount of chlorine in the drinking water. Sometimes the water tastes like a swimming pool and you end up smelling like chlorine after having a shower.”
Community outcomes
55% satisfied
Provide on-street parking facilities that are easy to use.
What you think
55% are satisfied with the on-street parking facilities.
What you say
“… All parking that has disappeared because of cycle lanes...”
Community outcomes
55% satisfied
Provide and maintain the city's community parks.
What you think
55% are satisfied with the maintenance of community parks.
What you say
“Appearance of parks – mow the grass better – too many recreation spaces overgrown for too long.”
Community outcomes
64% satisfied
Supply clean drinking water to protect the health of our community.
What you think
64% are satisfied with the responsiveness to water supply issues.
What you say
“… I have seen water leaks under the street surface that creates potholes in the street and wastes water.”
Community outcomes
33% satisfied
Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
What you think
33% are satisfied with the condition of roads.
What you say
“Fix the roads!!! The surfaces are shocking and cause damages to vehicles… not good enough.”
Community outcomes
39% satisfied
Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
What you think
39% are satisfied with the condition of footpaths.
What you say
“The footpaths in Riccarton are disgraceful and dangerous...”
Community outcomes
Additional documents
- Residents Survey Programme 2024/25 Snapshot Summary [PDF, 195 KB]
- General Service Satisfaction Survey Report 2025 [PDF, 3.1 MB]
- General Service Satisfaction Survey Results Table Summary [PDF, 321 KB]
- Point of Contact Surveys Report 2024/25 [PDF, 1.2 MB]
- Point of Contact Surveys Results Table Summary [PDF, 327 KB]