Contact the Council within 24 hours to report a lost, stolen or missing bin.

Report a missing or damaged wheelie bin

If your bins go missing

  • Notify the Council online  or by calling 03 941 8999 or 0800 800 169 within 24 hours (and before 11pm on the day after your collection) to report the missing bin
  • Check that a neighbour hasn't taken the bin by mistake
  • The sticker on the side of the bin will show the right property address
  • If a bin has gone in to the hopper it will be replaced within four working days of it being reported by the owner or discovered by Waste Management

Replacement costs

  • There is no charge for a replacement bin if you report the loss within 24 hours of collection day
  • If you report the loss more than 24 hours later, there will be a charge per bin
  • If you leave your bin outside of your property after 11pm on your collection day and it is stolen, there will be a replacement charge, regardless of when you report the theft to the Council
  • If your bin is stolen from private property there will be replacement charges applied

Amount (inc GST) Description
$109.00 80 litre bin
$120.00 140 litre bin
$132.00 240 litre bin