Overview of visitor perceptions and satisfaction with Christchurch experience.

Christchurch City has a range of attractions and attributes, and provides many unique visitor experiences.

However, Christchurch has lost much of its identity (i.e. Garden City, 'Old English' heritage, and sport) as a result of the 2010/2011 Canterbury Earthquake Sequence, and this affects perceptions and confidence in the City.

Topic Status Key findings
Reasons for visiting Snapshot
SnapshotOnly

In 2018, visitors living elsewhere in New Zealand mainly came to Christchurch to visit friends and family, or for a holiday.

Visitors from overseas mainly came to the City for a holiday/vacation. Further information.

Satisfaction with overall experience Fluctuating trend
FluctuatingTrend
Visitors rate their overall experience of Christchurch as 8.5 out of 10, and have consistently rated it at over 8 since 2014. Further information.
Satisfaction with aspects of Christchurch experience Snapshot
SnapshotOnly

In 2018, the City's visitors were most satisfied with accommodation and transport to the City, and least satisfied with parking/other public facilities. Further information.

Satisfaction with accessing information and finding places Increasing trendIncreasingTrend Access to visitor information was rated highly by visitors, at over 8 out of 10 in 2018. Further information.
Satisfaction with empty spaces Increasing trendIncreasingTrend There was an improvement in visitor satisfaction with the amount of empty space in the city between 2016 and 2018. Further information.
Perceptions of city's readiness for visitors Increasing trendIncreasingTrend Around three quarters of visitors agree that Christchurch is ready for visitors. Further information.
Perceptions of city's vibrancy Fluctuating trend
FluctuatingTrend
Around 81 per cent of visitors agree that Christchurch is creative. Further information.
Perceptions of city's outlook Fluctuating trend
FluctuatingTrend
Just over three quarters of visitors agree that the city seems positive and optimistic. Further information.
Perceptions of city's safety Increasing trendIncreasingTrend International visitors were more likely to agree that Christchurch is safe compared to domestic visitors. Around 85 per cent of international visitors agreed the City is safe. Further information.

Reasons for visiting

The majority of international visitors to Christchurch are primarily here for a holiday/vacation. In 2018, two thirds (65 per cent) of Australians cited a holiday as being their main reason for visiting the City, while 72 per cent of other international visitors were here for a holiday.

Around 20 per cent of visitors from Australia were mainly in the City to visit friends/family, reflecting the close relationship and higher levels of migration between the two countries.

Domestic visitors to Christchurch are mainly here to visit friends/family (34 per cent), followed by a holiday (20 per cent) and business reasons (13 per cent).

Satisfaction with overall visit to Christchurch

Visitors rated their overall experience of the City as 8.5 out of 10 in 2018. This has generally been rated over 8 since 2014.

Visitors from New Zealand and Australia have tended to rate their experience higher than visitors from other international countries.

Satisfaction with aspects of visit to Christchurch City

In 2018, overall visitor experience satisfaction was highest amongst domestic and Australian visitors (8.6 out of 10), with other international visitors rating their overall experience at 8.4 out of 10.

Transport to the city was the highest rated tourism aspect, with an overall rating of 8.4 out of 10 from all international visitors, and 8.5 out of 10 from domestic visitors.

Visitors from Australia were generally slightly more satisfied with each key city aspect (accommodation, local transport options, bars and restaurants, activities and attractions, and parking/public facilities) than other international visitors.

As with international visitors, New Zealand visitors were least satisfied with the City's parking and other public facilities.

Satisfaction with accessing information and finding places

Visitors to Christchurch were particularly satisfied with access to visitor information, rating this at over 8 out of 10 in 2018. Other international visitors rated this higher than domestic and Australian visitors in 2018. Each tourist market gave a higher rating in 2018 than in 2016.

Visitors from Australia and New Zealand gave slightly lower satisfaction ratings for finding their way in around the central city, compared with other international visitors. Ratings improved for each tourist market between 2016 and 2018.

Visitors were more satisfied with finding places to eat and drink than with finding nightlife. Other international visitors were less likely to be satisfied with finding places to eat, drink and go to at night than domestic and Australian visitors were. Once again, these aspects were rated higher in 2018 than in 2016 by each of the three tourist markets.

Satisfaction with empty spaces

There was an improvement in visitor satisfaction with the amount of empty space in the city between 2016 and 2018. In 2018, domestic and Australian visitors were least satisfied with the amount of empty space (respectively 6.4 and 6.7 out of 10).

Other international visitors were the most satisfied with the amount of empty space in 2018 (6.9 out of 10) but the least satisfied in 2016 (5.5 out of 10).

Christchurch's readiness for visitors

In 2018, around three quarters of visitors agreed that Christchurch was ready for visitors. There was little difference in perceptions by origin of visitor, although other international visitors experienced the largest increase between 2016 and 2018, from 71 to 75 per cent.

Around 76 per cent of visitors agreed that the city had enough visitor facilities in 2018. Once again, the largest increase between 2016 and 2018 came from international visitors, increasing from 71 to 76 per cent.

Christchurch's vibrancy

Almost three quarters of visitors to the city agreed that the city is vibrant, with little difference between domestic and international visitors.

Creativity scored the highest, with around 81 per cent of visitors agreeing that Christchurch was creative. 2018 results were similar to 2016 results.

Around 75 per cent of visitors agreed that the city was exciting in 2018. Other international visitors had the largest change between 2016 and 2018, increasing from 70 to 74 per cent.

Just under 75 per cent of visitors thought that the city was revived. Results were largely unchanged between 2016 and 2018.

The proportion of domestic and Australian visitors who thought the city was revived decreased between 2016 and 2018, from 69 per cent to around 65 per cent. On the other hand, the proportion of other international visitors who thought the city was revived increased from 63 to 66 per cent.

Christchurch's outlook

Just over three quarters of visitors agree that the city seems positive and optimistic. Visitors from overseas were more likely to agree than visitors from New Zealand on all four aspects (the city feels optimistic, has positive people, is seen positively and is upbeat).

Around 80 per cent of international visitors agreed that the city has positive people, compared with 76 per cent of domestic visitors. The proportion of visitors who agreed that the city has positive people decreased between 2016 and 2018 across all three visitor origin areas.

Those who thought the city felt optimistic remained unchanged between 2016 and 2018. Once again, international visitors were more likely to agree with this than domestic visitors.

In 2018, around 78 per cent of international visitors viewed the city positively, compared with 73 per cent of New Zealand visitors.

Lastly, 77 per cent of international visitors thought that the city was upbeat, compared with 74 per cent of New Zealand visitors.

Perceptions of safety

The majority of visitors to the city agree that Christchurch is safe. Visitors from overseas are more likely to agree that Christchurch is safe (85 per cent in 2018, compared with 79 per cent of domestic visitors).

In 2018, Australian and domestic visitors rated their perceptions of safety around the same as in 2016, while the proportion of other international visitors who agreed the city was safe increased from 82 to 85 per cent.