If your enquiry is urgent please call us on 03 941 8999 (24 hours a day).

How can we help?


We continually aim to improve the quality of services, understanding your concerns will help us identify areas for improvement.

Council's complaints procedure

  1. We will acknowledge your enquiry within two working days
  2. We will investigate your situation, working with the relevant parties
  3. We will provide a full reply within ten working days
  4. If you are dissatisfied with the resolution please advise the person you have been working with.


Please refer to our Complaints Policy for further information on the process.


Complaints Policy | Privacy Policy