A formal complaint must be in writing and may be submitted as follows:
As a letter addressed to:
Customer Services Manager
Christchurch City Council
PO Box 237
Christchurch 8140
Attention: Complaints Resolution
As an e-mail addressed to:
complaintsresolution@ccc.govt.nz with ‘Formal Customer Complaint’ in the subject line.
Formal complaints will be acknowledged either via email or letter, within two business days of receipt. The acknowledgement will contain a reference number for the complaint.
You can expect to be contacted within ten working days by the council officer assigned to deal with your complaint. If the complaint is unable to be resolved within that time, a suitable explanation will be given.
Should you have any questions on this process, please phone (03) 941 8999 and speak with a member of our Customer Service Team.
